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Reduce where is my order (WISMO) calls with real-time delivery updates
- Branded Whatsapp, Email, SMS delivery alerts.
- Dedicated tracking URL for each shipment.
- Significantly reduce customer queries.
Custom branded tracking page
- Allow customers to track on your website instead of a carrier website.
- Uses header and footer of the store in tracking pages.
- Supports multi language and regional carriers.
Measure customer satisfaction using NPS
- Ask for review after X number of days of Delivery.
- Measure Net Promoter Score(NPS) monthly, weekly, yearly.
Measure carrier performance with advanced reports
- Measure RTO percentage carrier wise.
- Measure which carrier is fast or slow.
- Get undelivered shipments delivered.
Auto-update shipment status in your Shopify backend
- View shipment status like In-transit , Out for Delivery, Undelivered directly in Shopify order section.
- Collect timely reviews from customers by integrating with Shopify apps like LOOX and Judgeme.
- Allows integration with other marketing channels like Adyogi, Whatsapp marketing and many more.
Integration Partners
Easily connects with the tools you already use
Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.
80%
of customers won't return
after a bad delivery experience
Natwar Agrawal
Founder & Director, Bacca Bucci
Shipway has really eased the process from planning to execution. And provided in-depth details of all our customers.
It helped in improving our dispatch rate & sorted out the sub-details necessary for knowing the order summary. The tracking status
modification made it easier to resolve queries in meantime due to better transparency. Also, the dashboard is easy to use to make things more seamless